A Trip to the ER - Waimarama, New Zealand

INJURED SURFER
Greetings from Waimarama, New Zealand!
Despite the dramatic title of the blog post, everyone is fine. Our young friend, Ginny, dislocated her shoulder while we were surfing, and we made a trip to the emergency room in Hastings. The whole experience made India and me think a lot (and unfavorably) about the U.S. healthcare system.
Some background would probably be useful.
Ginny is a 27-year-old friend of ours, who lives in Durham, North Carolina. She is a social worker at Duke’s hospital, in the pediatric neuro-oncology department. She takes care of children with brain tumors, and counsels their families. She has a grim job (70% mortality), but is a lovely and upbeat person. She used to be a counselor at Zola’s camp in the Catskills, and is a first cousin to our dear friend, Kate. In the last few summers, Ginny and India have been partners in 20-mile Saturday morning runs, and they ran the Boston Marathon together.
Yesterday morning, India and Ginny went for a 30 kilometer run through the mountains and along the beach. Later in the morning, India had booked us for surfing lessons with Pete, an aspiring surf instructor here in Waimarama. Pete and India have spoken on the phone at least six times, confirming the booking and getting the details on participants, wetsuit sizes, etc.
We showed up at Pete’s house, as planned, at 11 am. Pete was nowhere to be found, but his wife told us he was off scrounging up boards and wetsuits. Could we come back at 12? Surfers are not generally known for their organization.
Fortunately, Waimarama is a tiny village. We drove the two minutes back to our beach house, and huddled around the fireplace for an hour. It is very cold and rainy here at the moment.
At 12, we went back to Pete’s house, met the man, and got into our wet suits. We drove another two minutes down to the beach. Pete gave an on-sand demonstration of how to lie on a surfboard, paddle, and stand up. Ginny had never surfed before, so the “lesson” was really for her benefit.
Zola’s only question after the demonstration was, “Excuse me, Pete, but how did your pinky finger get cut off?”

SHREDDING!
The waves were big and beautiful, and the water was much warmer than the air. Pete’s son, Mike, and I walked our boards in chest-deep water out to a sand bar in the back. Zola and Ginny stayed inside with Pete. I was thrilled to see Zola immediately get up and have a few terrific rides all the way back to the beach. I struggled a little with the short board, but was getting the hang of it, and had a couple of good rides.
As I came up from a fall, I saw Ginny walking out of the surf, slumped over and clutching her right shoulder. India started gesturing wildly for us to come and help.
Apparently, Ginny’s rotator cuff was destroyed in a long-ago gymnastics injury, and her shoulder dislocates easily. When she pushed up from the surf board to stand, her shoulder popped out. The wet suit was compressing the shoulder in an out-of-joint position. Ginny is a very tough person, but she was clearly in a lot of pain.
Standing on the beach, I embraced Ginny and tried, ineffectually, to pop the shoulder back in. After a few minutes, we agreed that we should go to the emergency room in Hastings, about 30 kilometers away. There is no medical care (or much of anything else, really) here in Waimarama.
With Ginny still in her wetsuit, grimacing every time I hit a bump in the road, we made the longish trip back to civilization. We found the Hastings Medical Centre, and went to the urgent care desk. India filled out a simple form, and literally three minutes later, Ginny was being attended to by a doctor and two nurses.
They gently removed the wetsuit, and slid the shoulder joint back into place. After checking for more significant damage, and giving Ginny some ibuprofen, the doctor sent us on our way. He suggested that she see an orthopedist when she got home. The total cost of the visit was $NZ 2o, or $US 10. The receptionist insisted that we take a claim form from the Accident Compensation fund, because our $NZ 20 should be fully refundable.
There is no tort system in New Zealand law: accident victims are compensated out of this general fund, and “blame” for malpractice or negligence is dealt with administratively. This seems very sensible.
We were glad that Ginny was OK, and in much less pain than before. We found a nice place in Hastings for lunch, and had a relaxed, rainy afternoon by the fire back in Waimarama.

ALL BETTER!
Our experience with New Zealand’s medical system (and similarly positive ones with Australia’s and South Africa’s) highlighted how relatively bad the U.S. system is for most medical situations.
A U.S. emergency-room visit would have involved much more paperwork, and a lot of questions about insurance coverage and ability to pay. We likely would have waited for a couple of hours at least before anyone saw us. Ginny would have been sent for an x-ray and/or an MRI, and a group of specialists would have been involved. It all would have taken 6-8 hours, and would have cost at least $2,000, for basically the same outcome.
I was sorry to see Senator Daschle not get confirmed as U.S. Secretary of Health and Human Services. I wish Governor Sebellius (and Nancy-Ann De Parle) all the best in their efforts to reform U.S. healthcare. In the meantime, except for very complicated and/or life-threatening health issues, I would rather be treated in New Zealand.
Zola and I are going back over to Pete’s this morning, hoping to surf for another hour or so. Ginny has decided to watch from the beach today.


